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Client Story - Parental Care India

Client Story - Parental Care India

Client Story - Parental Care India

Souvik Mitra

At Parental Care India, we provide personal care services for seniors by visiting their residences. So, we must keep track of the appointments and information related to them diligently. We used to maintain this information in diaries and notebooks. It was getting difficult to share the right information at the right time when an associate is visiting the residence of a member. So, the business problem we were trying to solve was sharing information for visit scheduling for associates. We wanted to organize and automate the visit scheduling and visit report submission processes via a collaborative platform. Sharing information via emails, phone calls and WhatsApp chats was getting difficult and error prone. 

Caravel Labs produced an innovative solution using Microsoft SharePoint and Microsoft Kaizala platform which streamlined the visit scheduling process and made information sharing related to visits a lot better. The visit coordinator was able to schedule visits in SharePoint and the information for the visits showed up as a card in the Kaizala App which the associates could use easily. Using the solution provided by Caravel Labs, we could cut down on the back-and-forth information request by half, because the most relevant information for a given visit was available in the mobile phone of the person performing the visit and s/he did not have to call the home office anymore for such information. 

 

Working with Caravel Labs was very collaborative. They conducted design thinking sessions which were helpful in focusing on the workflows with the highest value. Their agile way of working was extremely helpful too in seeing the product come together over 4-6 weeks. I was able to provide early feedback and such feedback was incorporated in the next iteration. I highly recommend Caravel Labs for early-stage startups like ours where we are still refining our processes and we do not have a big budget to invest in IT. 

 

-Animesh Chowdhury

Founder, Parental Care India